In this position he was accountable for the Business Unit responsible for driving IT-led innovation and digitization across Shell. He became Executive Vice President of Technical and Competitive IT in 2011.
In 2006 he was appointed Vice President and CIO for Shell’s Downstream and Chemicals businesses at global level. Initially working as IT Manager at Shell’s Rotterdam refinery, he has since held various posts within Shell in IT and Technology, including CIO Shell Netherlands, SAP Programme Director for Europe, CIO for Europe and Vice President and CIO for Global Functions. He joined Shell in 1986, following project management roles at Fokker Aircraft and Exxon. Q: How many ATM’s? Cap on = more than 1.500 Cap off = less than 1.Sector: Private sector - Niet beursgenoteerd | Private sector - Beursgenoteerd | Publieke sectorīeschikbaarheid: Beschikbaar "Diversity and inclusiveness are key competitive drivers"Īrjen Dorland currently holds a number of Supervisory Board positions, such as vice chairman of ABN Amro Bank, vice chairman of Essent NV, Chairman of Haaglanden Medisch Centrum and chairman of the rvt of Naturalis Biodiversity Center and Japan museum Sieboldhuis, chairman rvc Bovemij NV and Bovemij Schadeverzekerings maatschappij. Q: Wh ich is the best bank in the Benelux? Cap on = Cap off = Populair questions Inloggen (2577 gevraagd) waarom kan ik niet inloggen? ik kan niet inloggen kan niet inloggen Waarom kan ik niet inloggen zoals gewoonlijk waarom is internet bankieren nu ineens zo sloomĬonclusion Power to the customer … … what else is new? Q-go helps to listen and respond to customers in a better way than we used to. October 23: A lot of questions In 24 hours Q-go on ABN AMRO generated 24.650 questions 41 peaks of more than 50 question per minute… Next steps Ph ase II: Better anwsers Ph ase III: Keyword dialogue Ph ase IV: CCC/Branches ( Ph ase V: Automatic chat) ( Ph ase VI: Voice self service) And : Real FAQ’s on category pages English version Tridion/Q-go connect or
Next steps Ph ase II: Better anwsers Ph ase III: Keyword dialogue Redesign ABNAMRO.NL Q-go Implementation at ABNAMRO.NL Next steps October 23: First day results Some interaction… Agenda Power to the customer! What else is new? Martijn van Keulen Head Content & Design ABN AMRO NLĪBN AMRO NL Facts & Figures 21.800 employees 561 Bank shops 1.600 ATM’s In O ctober 2007 average daily unique vistors = 280.951 Peak: O ctober 25 unique daily visitors = 428.586 IDEAL transactions in september = 332.642 More than 500 million Internet bank transactions since january
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